This Privacy Policy describes how your Personal information is collected, used, and shared when you visit or get a service from http://www.patientplus.com.au/, operated by Patient Plus Pty Ltd ACN 657 477 622 (“Us”, “We” or “Our”). This policy complies with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).
If you do not agree to all the terms of this Privacy Policy, then you must not access the website nor use any services.
As defined in the Privacy Act 1988 (Cth), “Personal Information” is information that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers. Our Privacy Policy also includes Sensitive Information.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or an opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, sexual orientation or practices and health information.
As a part of delivering our services, “Sensitive Information” refers to your health and other sensitive information as defined by the Privacy Act 1988 (Cth) (“Privacy Act”).
For example, you may provide us with your nationality information and/or medical history as part of the patient registration form.
Before giving us your health information, you must give your explicit consent to processing such health information. You can withdraw your consent at any time. We collect such information about your health that is necessary to facilitate our service to you and will be used by us only for the primary purpose for which it was obtained.
Collection of Personal Information
To perform our service, we may collect your information through a variety of ways such as health information when you submit a patient registration form. We store this information and transfer it to the practice management software of the medical practice you have booked an appointment with.
We may collect the following types of Personal Information in order to provide you with access to our services.
- Contact information such as phone numbers and email address
- Gender
- Emergency contact information
- Medicare, pension, DVA details
- Private health insurance fund details
- Medications including medical history
- Psychometric results such as DASS21
- Financial information such as credit cards
- Website interaction information such as website usage and IP address
How Personal Information is used
Patient Plus Pty Ltd may collect and use your Personal Information for a range of purposes, including:
- to provide you with our services
- to provide you with information on updates to our existing or new products
- to improve, personalize, and expand our services
- to provide customer support
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list for receiving promotional emails
- to meet our legal obligations such as disclosing Personal Information in connection to a legal claim where applicable by Australian laws or a court of law
Financial information, such as your Payment Method information, type, and expiration date, is collected and stored by Stripe and PayPal, our third-party payment processing companies (“Payment Processor”), and use and storage of that information are governed by Stripe’s and PayPal’s “https://stripe.com/privacy” and “https://www.paypal.com/au/webapps/mpp/ua/privacy-full” own policies. You are requested to read and consider their privacy policy before you agree to make a payment for our services.
Access to your Personal Information
Access: You have the right to access your personal data/information.
Correction: You have the right to correct your personal data/information.
Withdraw Consent: You have the right to withdraw consent for processing your personal data/information.
If you would like a copy of the Personal Information which we hold about you or believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@patientplus.com.au.
Storage and Security of your Personal Information
Patient Plus Pty Ltd is committed to ensuring your personal information is secure. We have put in place suitable physical, technical, and managerial procedures to safeguard Personal Information such as:
- TLS 1.2/SSL encryption (most current at this time)
- Being always accessed over HTTPS 100% of the time for all users
- Password protection
- Encryption (where applicable)
- Two-factor authentication (2FA)
While we take all reasonable measures to ensure your Personal Information we hold about you is secure at all times, we cannot guarantee the security of any information that you transmit to us or receive from us. Your transmission and exchange of Personal Information is carried out at your own risk.
We may store Personal Information on third-party secure data facilities, which may be located overseas to the extent necessary to perform these services. However, we are not responsible for the storage and security of your personal information that is held by third party service providers.
Data Breach Response Plan
In the event of a suspected data breach, we will undergo the appropriate processes in line with the Notifiable Data Breach (NDB) scheme to determine if this breach involved Personal Information. If applicable, we will notify the relevant parties.
Cookies
We may use cookies and other similar technologies (such as actions tags, also known as beacons, or pixels tags) for a number of purposes, including remembering preferences, track conversions, conducting marketing and promotional efforts, analyzing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our Site.
Third-Party Sites
Certain services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. Please be aware that Patient Plus Pty Ltd is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Email Marketing
Time to time we may send you direct marketing emails and information about certain services and products. All our commercial emails contain the unsubscribe option. If you do not wish to receive any of our commercial marketing or email, you may unsubscribe anytime by clicking the unsubscribe option given in the email. Opting out service does not include transaction alerts or other updates from purchasing our service.
Children’s Privacy
The website and services provided are not intended for children under the age of 16. If we unknowingly collected Personal Information from a child under 16 years of age without consent from a parent or legal guardian, we will delete that information.
Changes
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the revised Policy on our website or noticeboard. Please check back from time to time to review our Privacy Policy. This Privacy Policy is current as of 10/04/2022.
Contact us and Complaints
For more information about our privacy practices, if you have questions or complain, please contact us by email at info@patientplus.com.au. If you are not happy with our response, you are entitled to contact the Office of the Australian Information Commissioner by calling 1300 363 992 or writing to the Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 1042.