In 2019, Sydney Pain Specialists contacted PatientPlus to update their patient paper forms and long paper questionnaires into custom digital forms for patients. This allowed them to focus on what matters – their patient experience.
Challenge: Patients and staff don't like paper forms. Patient questionnaires take too long to score.
Sydney Pain Specialists understand that patients and staff prefer to avoid the hassle of paper forms. They aimed to streamline the patient intake process without compromising the quality of care or customer experience.
They needed comprehensive reports to diagnose patients with a history of pain accurately. These reports ensure that their care aligns precisely with patients’ medical needs. Their clinic developed a 15-page complete patient intake form, covering everything from the patient’s medical history to psychometric tests such as DASS 21.
Sydney Pain Specialists traditionally had patients fill out their paper intake forms by hand during their appointment. This process, however, consumed a significant amount of time. Front staff invested hours weekly to score questionnaires and process data, highlighting the need for a more efficient, user-friendly system to improve care delivery.
Solution: Custom Digital Patient forms that autoscore
Before digital patient forms, the Sydney Pain Specialists followed an expensive process. Patients would hand in their paper forms, after which front staff would need to carefully calculate the psychometric test scores and manually input the information into the online Patient Management System (PMS). On average, each form took about an hour to process and upload into the system. With 20-30 new patients every week, the entire process consumed valuable time. It carried the risk of human error at various stages.
Diagnose your patient before they step into your clinic
Empower your patients to complete their forms at their leisure before they visit with our digital patient forms. The data-rich, comprehensive format enhances pre-diagnosis accuracy, fostering a personalised patient experience where customers feel understood before entering your clinic. This efficient approach saves valuable time for doctors and patients. It drives your clinic’s performance with robust, data-driven insights of your patient. Leverage our innovative digital solutions to transform and streamline your patient intake process, optimising patient care and clinic operations.
Flexible Save and Complete
To enhance the user experience, the form has an option to ‘Save & Resume Later’ by creating a secure, unique link that will be sent to their email for completion at a future time. For patients, this allows the flexibility to run through their history at their own pace, which can take them much time and even bring up painful or frustrating feelings. By pre-filling their information, they can be confident that when they step into the room with their doctor, their history will be known, and they can immediately start focusing on the next steps in their health recovery.
This unique link can also be shared with interpreters for patients who use English as a second language or might otherwise need assistance completing the form.
Our digital patient forms allow ‘Save & Resume Later’ functionality. This function creates a secure, unique link that can be emailed or texted to the patient, allowing them to complete the form at their convenience. This flexibility lets patients navigate their medical history at their own pace, a process that can be time-consuming and might stir up emotional responses.
Pre-filling their information instils confidence in patients, reassuring them that their medical history is understood before their appointment. It allows them to step into the doctor’s office ready to focus on their health recovery journey’s next stages instead of worrying about paperwork.
Moreover, this unique link is shareable, making it an invaluable resource for patients who use English as a second language or need assistance filling out the form. Interpreters can easily access the patient’s form via this link, ensuring that language barriers don’t impede the completion of the comprehensive medical history form.
Data Form Security & Custom Summaries
Our digital patient forms ensure utmost data security, with all information processed and stored on a secure server. This commitment to robust security measures safeguards confidential client information. It ensures that your clinic stays compliant with stringent Australian data security standards.
We also allow patients to receive a copy of their form submission via email, enabling them to maintain a personal record of their medical history.
Clinics can generate patient summaries in three formats – long-form, short-form, and mid-sized PDFs. Each summary offers varying levels of detail, providing a comprehensive patient overview tailored to the doctor’s requirements. A bespoke summary can also be requested for a more customised view of the patient’s medical history.
Invest in our digital patient forms to enhance data security, improve patient engagement, and facilitate personalised, efficient healthcare delivery.
Saving Time and Money through Digital Intake Forms for patients
Embrace the accuracy of digital patient forms, designed with mandatory fields and specific input conditions such as a 10-digit limit for Medicare. These strategic features drastically reduce errors when patients fill out their data, ensuring precise and reliable information for improved patient care.
Our system has core functionalities like seamless integration with your Patient Management System and automatic scoring and processing of psychometric tests, including examples like the Depression Anxiety Stress Scale (DASS 21), Beck Depression Inventory (BDI), and the Big Five Personality Test. This unique feature enables healthcare providers to gain insightful patient data swiftly and accurately, contributing to better diagnosis and treatment plans.
Additionally, our digital forms have expansive form fields to capture comprehensive patient data. Your clinic can gain access to limitless patient information, ensuring personalised, effective healthcare delivery.
Digital Forms Save Time & Resources
Sydney Pain Specialists has seen a dramatic shift in the hours spent processing patient intake forms. With the regained 30 hours each week, they shifted their focus from data entry back to patient care, substantially enhancing their patient experience.
Upgrade your practice with digital patient forms, empowering you to deliver exceptional healthcare services. Improve patient engagement, optimise patient information capture, and enhance your clinic’s efficiency with our digital solutions.